Returns and Refunds Policy

At Edward Explorer, we want you to be fully satisfied with your purchase. If you are not happy with your order, our Returns & Refund Policy outlines your options.

Returns

• You may request a return if the product you received is defective, damaged, or incorrect.
• To initiate a return, you must notify us within 7 days of delivery by contacting us at [email protected].
• Returned items must be:
  • Unused and in the same condition that you received them.
  • In their original packaging.
  • Accompanied by proof of purchase (order confirmation or receipt).
• We reserve the right to reject returns that do not meet these conditions.

Refunds

• Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
• If approved, refunds will be processed as either:
  • A replacement product, or
• Refunds are not provided in cash since we only accept Cash on Delivery (COD) payments.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items damaged due to misuse or negligence.
• Products not in their original condition ( missing parts, used, or without packaging).
• Items returned after the 7-day window.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, contact us at [email protected].

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective product).
• Shipping costs are non-refundable.

Contact Us

For all return and refund requests, please contact us at:
Email: [email protected]